KoolDawgTees is an on-line service offering Custom Printed Stuffed Animal Mascots, Dog Clothing Pet Apparel, Fleece Dog Coats, Accessories and more!

KoolDawgTees.com TERMS AND CONDITIONS

ORDER CANCELLATION and MERCHANDISE RETURN POLICY
Thank You for shopping Kool Dawg Tees.


We are passionate and dedicated to providing you with the finest cut dog clothes, dog coats, shirts, T-shirts, the most refined styles, the most vibrant colors, and designer dog wear made available, with all with the highest quality materials. Not only do we have the best dog clothes that money can buy, we offer established brand names that are recognized in the pet apparel and dog clothing business as well as cutting edge pet products for style, pet protect and safety. Functional dog clothes and pet fashions for all size breeds. Dog Clothing and outfits for every reason and season




Kool Dawg Tees Designer Dog Clothes and Accessories
4440 Misty Lane
Myrtle Beach, SC 29588
Phone 718-554-6353
www.kooldawgtees.com
info@kooldawgtees.com

TERMS AND CONDITIONS ORDER CANCELLATION and MERCHANDISE RETURN POLICY


Kool Dawg Tees offers a 24-hour grace period (from the time the order is placed) in which to cancel an order. (PRIOR TO SHIPPING).


*RETURN POLICY
Kool Dawg Tees stands behind all of our products and trusts you will be pleased with everything you purchase.
However, if an item is defective or damaged please contact us within 5 business days for a return authorization number (RMA).
NON RETURNABLE ITEMS
 Personalized, Custom made shirts, (Country Dawg Brand).
Pet Costumes.
Items Shipped overseas and outside of the 48 Contiguous United States, are Not Returnable.


SPECIAL NOTE TO OVERSEAS CUSTOMERS
The USDA, (United States Department of Agriculture), prohibits returns of any pet products sold to individuals due to the possibility of animals fur or dander residue that may carry contaminates of pet diseases like Mange.

USDA LINK:
http://www.cbp.gov/travel/international-visitors/kbyg/prohibited-restricted

Dog and Cat Fur
It is illegal in the United States to import, export, distribute, transport, manufacture or sell products containing dog or cat fur in the United States. As of November 9, 2000, the Dog and Cat Protection Act of 2000 calls for the seizure and forfeiture of each item containing dog or cat fur.


The Act provides that any person who violates any provision may be assessed a civil penalty of not more than $10,000 for each separate knowing and intentional violation, $5,000 for each separate gross negligent violation, or $3,000 for each separate negligent violation.

KoolDawgTees is not responsible for any customs delays, customs fees, taxes, duties or VAT's for overseas orders.

Overseas Clients are solely responsible to review your Country's import policies prior to ordering any products from KoolDawgTees.
If an overseas client is compelled to return any Item(s) to KoolDawgTees, you do so at your own risk!
You are responsible for any cost of return postage or shipping charges. There is no guarantee of credit issue for returned items.


If your item is eligible for return... Please return the item in its original packaging within 5 business days of authorization to:
attn: Kool Dawg Tees Returns
RMA#
4440 Misty Lane Myrtle Beach, SC 29588.
Phone 718-554-6353
E-Mail: rma@kooldawgtees.com


Please note:
Any packages without a valid RMA # will be refused and returned to sender.
UNLESS OTHER Return Instructions Apply, you will be notified if returned/exchanged items require to be returned to a different address.


*A 15% re-stocking fee will be applied to all returned merchandise, as well as the cost of shipping of exchanged product back to you, the customer.
Health Notice: Dog Clothing and dog apparel and accessories: BECAUSE OF HEALTH AND SAFETY CONCERNS AND COMMUNICABLE SKIN DISEASES prevalent in animals SUCH AS MANGE, WE DO NOT RESELL RETURNED MERCHANDISE. All returned pet apparel is either destroyed by incineration or donated to animal shelters and rescue missions for sanitizing and utilized to protect shelter animals from the elements. THE RESTOCKING FEE HELPS TO OFFSET THE COST OF HANDLING, DISTRIBUTION AND OR DESTROYING THE RETURNED DOG APPAREL.

Be very careful in measuring your dog properly. There is a 15% restock fee for all returns. This fee helps to defray the cost of providing less fortunate, abused and abandoned animals with protective warm clothing.

Kool Dawg Tees is not responsible for return shipping charges you may incur.


DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is defective or damaged, please contact us within 5 business days of receipt of the order and we will work to correct the problem.
Kool Dawg Tees reserves the right to review the item(s) condition before replacements are sent.
Please note that Kool Dawg Tees will ship replacements to the U.S. only.
All international shipping is at the purchaser’s expense. Shipping Number Required.


Kool Dawg Tees Designer Dog Clothes and accessories are guaranteed against flaws in workmanship.


Effective as of 01/01/2005


kooldawgtees.com Copyright © 2010, All Rights Reserved



10% of all net profits are donated to help animals live better lives! Help your Dawg to look Kool. In Return, Your Purchase Helps Us Support Programs for Our animal Friends. See our Mission Statement page for details.